bdgame Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") applies to all users of the bdgame platform, accessible at https://bdgame.bar, and governs the collection, processing, storage, and disclosure of personal data in connection with your use of the platform. By creating an account or continuing to use bdgame, you acknowledge that you have read and understood this Policy in its entirety.

This Policy should be read alongside the bdgame Terms and Conditions and Responsible Gaming Policy. Where any conflict exists between this Policy and another bdgame document on the specific subject of personal data, this Policy takes precedence.

2. Data Controller

bdgame acts as the data controller in respect of all personal data collected through the platform. This means bdgame determines the purposes and means of processing your personal information. If you have questions about data processing practices, you may contact the bdgame support team at any time via live chat. Our support team is available 24 hours a day, 7 days a week.

3. Legal Bases for Processing

bdgame processes your personal data on one or more of the following legal grounds:

• Performance of a contract: Processing your identity, contact, and financial data is necessary to open and manage your account, execute deposits and withdrawals, and deliver the gaming services you have signed up for.
• Legal obligation: bdgame is required by applicable laws — including anti-money-laundering (AML) and know-your-customer (KYC) regulations — to verify your identity, maintain transaction records, and report suspicious activity where required.
• Legitimate interests: bdgame has a legitimate interest in processing technical and usage data for the purposes of fraud prevention, platform security, and improving the quality of services offered to Bangladeshi players.
• Consent: Where we rely on your consent to send promotional communications, you may withdraw that consent at any time by contacting our support team or updating your account notification settings.

4. How We Collect Your Data

bdgame collects personal data through the following channels:

• Account registration: Information you provide directly when creating your bdgame account, including name, date of birth, contact details, and preferred payment method.
• Deposits and withdrawals: Transaction references and payment method identifiers generated when you add funds or request a payout via bKash, Nagad, Rocket, Upay, or linked bank accounts.
• Platform interaction: Data generated automatically as you navigate the site, place bets, play casino games, or interact with live dealer tables streamed by providers such as Evolution Gaming and Ezugi.
• Identity verification: Documents you submit in response to a KYC request, such as a scanned national ID card or passport.
• Customer support communications: Records of chat sessions or email correspondence with the bdgame support team, retained to maintain service quality and resolve disputes.

5. How We Use Your Data

The personal data collected by bdgame is used exclusively for the following purposes:

• Opening, verifying, and managing your player account.
• Processing deposits and withdrawals through your chosen payment method.
• Confirming that you meet the 21+ age requirement before permitting real-money play.
• Detecting and preventing fraud, account sharing, multi-accounting, and bonus abuse.
• Fulfilling AML and KYC legal obligations, including filing reports with relevant authorities where legally required.
• Applying responsible gaming measures — such as triggering deposit limit reviews or self-exclusion checks — based on patterns identified in your gaming activity data.
• Sending transactional communications: deposit confirmations, withdrawal notifications, and security alerts to your registered email or phone number.
• Sending promotional communications about bdgame offers, where you have provided consent or where we have a legitimate interest in doing so, subject always to your right to opt out.
• Improving platform performance and user experience through aggregated, anonymised analytics.

6. Data Sharing and Third Parties

bdgame does not sell or rent your personal data to third parties. However, in order to deliver the platform's services, we share limited personal data with the following categories of trusted service providers:

• Payment processors: bKash, Nagad, Rocket, Upay, and card-payment networks receive the minimum information required to authorise and record your transactions. These providers operate under their own privacy policies.
• Game content providers: Third-party game studios — including Pragmatic Play, Spribe, NetEnt, Microgaming, Evolution Gaming, and Ezugi — receive a pseudonymous player identifier (not your full name or contact details) to deliver game sessions and maintain game-side records.
• Identity verification services: Where KYC checks require third-party document verification, your identity documents are processed by a verified KYC partner under a strict data processing agreement.
• Legal and regulatory authorities: bdgame will disclose personal data to competent courts, government bodies, or law enforcement agencies where required to do so by law or valid legal process.

All third-party processors engaged by bdgame are bound by contractual obligations to process personal data only for the stated purpose and to maintain adequate security standards.

7. Data Retention

bdgame retains personal data for as long as your account remains active and for a defined period after account closure, in accordance with applicable legal requirements. As a general guide:

• Account and identity data is retained for a minimum of five years after account closure to satisfy AML record-keeping obligations.
• Transaction records are retained for a minimum of five years from the date of each transaction.
• Customer support records are retained for two years from the date of the last interaction.
• Marketing consent records are retained for the duration of your account and for one year after withdrawal of consent.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised.

8. Cookies and Tracking Technologies

bdgame uses the following categories of cookies on the platform:

• Strictly necessary cookies: Required for the platform to function. These include session authentication tokens that keep you logged in during a visit. These cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: Store non-sensitive preferences such as your chosen display language or last-visited game category. These help personalise your experience between sessions.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — for example, which game categories are most visited. No personally identifiable information is linked to analytics data.

bdgame does not use advertising cookies, retargeting pixels, social media tracking scripts, or any cross-site behavioural profiling technology. You can control cookie behaviour through your browser settings. Blocking strictly necessary cookies may affect your ability to log in or use certain platform features.

9. Data Security

bdgame implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• All data in transit is encrypted using SSL/TLS protocols, consistent with standards used by major Bangladeshi financial institutions.
• Passwords are stored using one-way cryptographic hashing — bdgame staff cannot read your password in plain text.
• Access to personal data within bdgame's systems is restricted to authorised personnel on a strictly need-to-know basis.
• Security practices are reviewed regularly, and the platform undergoes periodic technical security assessments.

While bdgame takes all reasonable precautions, no internet-based service can guarantee absolute security. You play an important role in protecting your own account by keeping your login credentials confidential and logging out after each session, particularly on shared devices.

10. Your Rights

As a bdgame user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat:

• Right of access: Request a copy of the personal data we hold about you.
• Right of rectification: Ask us to correct inaccurate or incomplete personal data.
• Right of erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: Ask us to pause processing of your data in certain circumstances — for example, while a correction request is being reviewed.
• Right to data portability: Request a structured, machine-readable copy of data you have provided to bdgame, where technically feasible.
• Right to object: Object to processing based on legitimate interests, including any direct marketing activity.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

bdgame will respond to all rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request.

11. Children and Minors

The bdgame platform is strictly for adults aged 21 years and above. bdgame does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by a minor, we will close the account immediately and delete the associated personal data, subject to any legal obligations that require retention. If you believe a minor has accessed the platform, please contact our support team immediately.

12. Changes to This Policy

bdgame may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, the updated Policy will be published on this page with a revised effective date. We encourage you to review this page periodically. Continued use of the platform after a Policy update constitutes your acceptance of the revised terms.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please reach out to the bdgame support team via the live chat function available on the platform — 24 hours a day, 7 days a week. You may also write to us at [email protected] — please note this is a plain-text address and is not a clickable link.